Hanna Marizohl C. Reyes

Customer Service Professional with 7+ years of experience across voice, chat, email, and ticketing channels. B.S. Business Administration, HRDM graduate — adaptable, motivated, and hardworking.

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About Me
Professional Summary

A college graduate with a Bachelor of Science in Business Administration, major in Human Resource Development Management. Qualified Customer Service Representative with 7 years of continuous experience in the customer care department, offering a record of successful job performance. Can easily adapt to different environments, motivated and hardworking.

Contact Details

📞 +639294561592

✉️ [email protected]

📍 166 Dominador West, Alitagtag, Batangas, Philippines, 4205

Core Competencies
Customer Support & Virtual Assistance
Data Management & entry
File Management
Training & Mentorship
Document Analysis
Quality Assurance
Tools Proficiency
Microsoft Products
Zoom
Salesforce
Amazon WorkSpace
Lark
Canva
Zendesk
Education
2014 – 2018
Sta. Teresa College

Bauan, Batangas

Bachelor of Science in Business Administration — Major in Human Resource Development Management

On-the-Job Training
April 2017 – June 2017
Knowledge Channel

Ortigas, Pasig, Manila

Human Resource Assistant

  • Assigned to provide assessment to new applicants and conduct screening
  • File management for all documents related to task assigned
Bitget / OSLPay / Multisaint Limited
Dec 2024 – PresentWork From Home
Customer Success Specialist

Emails & tickets — resolving account, payment, and verification inquiries

QA Specialist

Conducted QA reviews ensuring compliance, accuracy, and service quality

KYC / Compliance

Processed KYC documentation per company policies and regulatory requirements

Data & Records

Accurate data entry; maintained confidential customer records and compliance databases

Team Mentorship

Mentored new team members, promoting adherence to quality and productivity standards

Executive Assistance

Prepared daily, weekly, and monthly operational reports; assisted executives with administrative tasks, report preparation, documentation, and operational coordination

KPI Tracking

Collected, analyzed, and maintained KPI data to support performance tracking and business decision-making

Remote Operations

Managed multiple priorities in a fast-paced remote work environment while consistently meeting deadlines and performance targets

TDCX Malaysia
Feb 2023 – Dec 2024Kuala Lumpur, Malaysia
Customer Care Specialist

Handled customers through chats, emails, and tickets.

Fraud Analyst

Monitored and analyzed financial transactions, customer behaviors, and other relevant data to identify potential fraud indicators.

Alorica Philippines Inc.
Aug 2018 – Feb 2023Lipa, Batangas, Philippines
1
Customer Service Representative

Voice support for US-based accounts: retail, credit, credit granting, and food delivery services

2
Corporate Care Associate

Multi-channel support via chat, voice, emails, and ticket requests with a strong performance record

3
Shift PIC & Mentor

Tracked team task completion, communicated progress to supervisors, and conducted side-by-side training for new hires

References
1
Janice Gao

Head of Operations — OSLPay

📞 6588090050

✉️ [email protected]

2
Andrew Lim

Team Manager

📞 60124262990

✉️ [email protected]

3
Wang Zhuo

Team Manager — TDCX

📞 60146434858

✉️ [email protected]

4
Karen De Anolik

Shift Coordinator — TDCX

📞 601128720641

✉️ [email protected]

5
Alexandra Marie Mendoza

Shift Coordinator

📞 639272681844

✉️ [email protected]

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